Our carrier also offers a pallet delivery sevice for bulky orders. If you require a re-delivery, there will be an additional charge requested from the shipping provider. Someone must be at the delivery address to sign and receive for the goods and answer the phone call from the courier company to arrange this.
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The card will also contain details on how to arrange to collect from the local parcel company depot. In the event that the customer being absent when delivery is attempted, a card will be left detailing the drivers actions. Next day dispatch is defined as the next working day following your order placed between 8am and 3pm.Īll orders received after 5pm Friday or on weekends will be dispatched the following Monday for delivery on Tuesday.Īll orders will require a signature upon delivery in most cases unless 'authority to leave' is stated in the comments section of the order to pass this onto our shipping provider. Should lead times be more than 10 working days we will contact you via e-mail or telephone. This will normally take 2-10 working days. If your order contains some items that are not listed as "in stock", we will dispatch the complete order once everything contained in the order has arrived in stock. We are unable to deliver your order within the allocated time.We will notify you by email or telephone in the event that: You will be notified as soon as your order is dispatched. Visit: TNT Express tracking and enter tracking number given per order. Visit: for Australia post tracking and enter tracking number given per order. For all orders up to 20kg and no longer than 1m to be delivered to regional and interstate areas, we use Australia Post and StarTrack Express with tracking provided sent to you via email.įor all orders above 20kg, we use StarTrack Express and Hunter Express.Īll deliveries can be tracked online at all times via the shipping providers online tracking service.
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